Privacy policy



This privacy statement describes how Palad processes its customers’ personal data. Palad has the right to update this privacy statement at any time as it deems necessary and to inform registrants of the material changes made.

1. The controller

Palad / Partanen & Lamusuo Oy
Melankatu 30, 70500 Kuopio
+358 50 4462 355
y-tunnus 2250398-7

2. The purpose of the customer register

Palad (hereinafter “we”) collects the personal data of e-commerce customers only for purposes relevant to the order, such as order processing, confirmation and delivery, customer communication and communication, and customer relationship management.
We also use the information of our website visitors for analytical purposes.

3. Data collection

We collect the following information about customers who have placed an order or registered:
– first and last name
– email address
– postal address
– telephone number
– any other information provided by the customer
– order and delivery history
– communication or complaints between the customer and us

In addition, we may process the technical information of on-line visitors, such as the IP address, the type of device used to browse the pages, and the traffic and page history of the e-commerce pages.

We receive personal information from customers in accordance with this privacy policy when ordering or registering. The technical analytics data of visitors to the website is automatically stored in Google Analytics.

4. Data collection and processing

We process personal data to manage customer relationships, develop business, ensure a better customer experience in all channels and manage marketing communications. With the customer’s consent, to the extent that consent is required, the register is also used for sending newsletters, event invitations and announcements.

The customer has the right to withdraw their consent at any time by contacting us at

5. Data retention period

We retain the personal information of our customers for the period specified by law or as long as it is necessary for the management of the customer relationship.

6. Cookies

We use the cookie function to improve the usability and performance of the pages. A cookie is a small text file that is sent to and stored on a user’s computer, enabling the webmaster to identify visitors who visit the site frequently, to make it easier for visitors to log into the site and to compile aggregate information about visitors. Cookies do not harm users’ computers or files. If a user visiting our website does not want us to receive the above information through cookies, most browser programs allow you to disable the cookie function. This is usually done through browser settings.

However, it is good to keep in mind that cookies may be necessary for the proper functioning of some of the pages we maintain and the services we provide.

7. Transfer of personal data outside the EU or the European Economic Area

The information is not regularly disclosed outside the company.

8. Disclosure of Personal Information

We do not disclose personal information to parties outside Partanen & Lamusuo Oy, with the following exceptions:
– legal reasons
– service providers (eg. transport service and online payment intermediary)
– in the event of a complaint to the manufacturer of the Palad collection product

9. Rights of the customer

The person whose information is collected in the register has the right to:
– check the information concerning them in the register and if necessary, request its rectification, erasure or transfer from one system to another
– restrict or oppose the processing of their data
– withdraw previous consent to the processing of data
– lodge a complaint with the supervisory authority
– prohibit the use of their data for direct marketing purposes

10. Automatic decision making

No automated individual decisions (Article 22 of the EU Data Protection Regulation) are taken.

11. Security

The data is transferred over an SSL-secured connection.
Electronic data is protected by a firewall, usernames and passwords.
Access to the data is limited to those employed by the controller who needs the data in the course of their duties.

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